Refund policy

Please ensure you are certain on your purchase as all sales made through thunderboltsurf.com.au are final and returns and refunds will not be processed due to a change of mind.

If you need any information regarding a purchase please email the team on info@hicm.com.au

Crime Surfboards are not covered under warranty due to the nature of the product and the unpredictable
environment they’re used in but are covered for manufacturing errors for a maximum period of 6 months
from date of purchase. 

For any issues with your surfboard please contact our team and we’ll be able to determine if the damage
or defect is due to manufacturing or if it’s caused by user damage. For any warranty questions
please contact our team at info@hicm.com.au